This Shipping and Delivery Policy applies to all orders placed through www.sleepamerica.in.
For the purpose of this policy, "Sleep America", "we", "us" and "our" refer to the Sleep America brand. Billing, invoicing, payment processing and statutory compliance may be carried out through the authorised operating entity of Sleep America.
1. Delivery Locations
Sleep America currently delivers only within India.
We do not offer international shipping at this time.
Delivery availability may vary based on the product, serviceable pin code, logistics partner and delivery location.
2. Order Processing Time
Orders are generally processed and handed over to our delivery partners within 0 to 10 business days from the date of successful payment confirmation.
For made-to-order, customised, bulk, special-size or high-volume products, dispatch timelines may be longer. In such cases, the estimated delivery timeline will be communicated during order confirmation.
3. Delivery Timeline
Delivery timelines depend on the delivery location, product availability, product type, order size and courier or transport partner serviceability.
While we make reasonable efforts to deliver orders within the estimated timeline, delivery may be delayed due to:
- Remote or non-serviceable locations
- Courier or transport delays
- Weather conditions
- Public holidays or local restrictions
- Operational or logistics issues
- Force majeure events beyond our control
Sleep America is responsible for handing over the shipment to the courier, transport or logistics partner within the applicable processing period. Once dispatched, delivery is subject to the service timelines and operational conditions of the respective delivery partner.
4. Delivery Address
All orders will be delivered to the address provided by the customer at the time of placing the order.
Customers are responsible for ensuring that the delivery address, pin code, contact number and recipient details are complete and accurate.
Sleep America shall not be responsible for delivery delays, failed delivery attempts, additional delivery charges or return of shipment caused by incorrect, incomplete or unreachable delivery details provided by the customer.
5. Delivery Confirmation
Once your order is dispatched, you may receive order updates through SMS, WhatsApp, email or phone call using the contact details provided at checkout.
For certain products, delivery confirmation may also be shared after successful delivery.
6. Delivery Inspection
Customers are requested to inspect the outer packaging at the time of delivery.
If the package appears visibly damaged, tampered with, or incomplete, please inform the delivery person and contact Sleep America customer support within 48 hours of delivery with clear photographs or videos.
For damaged, defective or incorrect products, please refer to our Cancellation, Return and Refund Policy.
7. Failed Delivery Attempts
If a delivery attempt fails due to the customer being unavailable, unreachable, refusal to accept delivery, incorrect address or any other customer-related reason, the order may be returned to us.
Any additional delivery, re-delivery, return-shipping or handling charges, where applicable, may be charged to the customer.
8. Contact Us
For shipping, delivery or order-related assistance, please contact:
Sleep America
Phone: +91 99958 00653
Email: sales@sleepamerica.in
Website: www.sleepamerica.in