This Privacy Policy explains how Sleep America collects, uses, stores and protects personal information when you visit www.sleepamerica.in, contact us, create an account, place an order or use our services.
For billing, invoicing, payment processing and statutory compliance, Sleep America may operate through its authorised business entity.
By using our website or purchasing from us, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Name
- Mobile number
- Email address
- Delivery address and postcode
- Billing information
- Order details and purchase history
- Product preferences and interests
- Messages, reviews, feedback or support requests
- Device, browser, IP address and website usage information
- Information collected through cookies and similar technologies
We do not store your complete debit card, credit card, UPI PIN or banking password details.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Contact you regarding order confirmation, delivery, returns, warranty or customer support
- Respond to your queries, complaints or service requests
- Improve our products, website, customer experience and marketing
- Send updates about offers, new launches, promotions and relevant Sleep America products
- Conduct customer surveys, feedback collection and market research
- Detect fraud, prevent misuse and maintain website security
- Meet legal, tax, payment and regulatory obligations
3. Marketing Communication
With your consent, we may contact you through WhatsApp, SMS, email or phone regarding offers, new products, sleep-related content and promotional updates from Sleep America.
You may opt out of promotional communication at any time by contacting us or using the unsubscribe option available in the communication.
Please note that even after opting out of marketing messages, we may still contact you regarding your orders, payments, delivery, warranty, returns or customer support.
4. Sharing of Information
We may share necessary information with trusted service providers only when required to operate our business and fulfil your order, including:
- Delivery and logistics partners
- Payment gateway providers and banks
- Website, Shopify, analytics and technology service providers
- Customer support and communication platforms
- Warranty, repair or installation partners where applicable
- Government authorities, regulators or law enforcement agencies when legally required
We do not sell, rent or trade your personal information to third parties for their independent marketing purposes.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences, analyse user behaviour and improve marketing performance.
Cookies are small files stored on your device that help websites recognise your browser and preferences.
You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
6. Data Security
We take reasonable technical, operational and administrative steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information shared through the internet.
7. Retention of Information
We may retain your personal information for as long as required to:
- Complete orders and provide customer support
- Process warranties, returns and refunds
- Maintain business, tax and accounting records
- Resolve disputes
- Meet legal and regulatory obligations
- Prevent fraud and misuse
8. Your Rights
You may request to:
- Review or update your personal information
- Correct inaccurate or incomplete information
- Withdraw marketing consent
- Request deletion of personal information, subject to legal and business record requirements
- Ask questions regarding how your information is used
To make such a request, please contact Sleep America using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms or payment services.
Sleep America is not responsible for the privacy practices, policies, content or security of such third-party websites. We encourage you to review their privacy policies before sharing personal information.
10. Changes to This Privacy Policy
Sleep America may update this Privacy Policy from time to time.
Any changes will be published on this page. Your continued use of the website after changes are posted will be treated as acceptance of the updated Privacy Policy.
11. Contact Us
For privacy-related questions, requests or concerns, please contact:
Sleep America
Phone: +91 99958 00653
Email: sales@sleepamerica.in
Website: www.sleepamerica.in